Kline Volvo Awards

Volvo Excellence Award
 

Designed Around You

The Volvo Excellence Award annually recognizes the most committed Volvo retail partners in the country. At Kline Volvo Cars of Maplewood, we're proud to announce we've earned this distinction, and we're thankful to all our customers who've made it possible.

Only 30 retailers nationwide can claim this award each year, and we know it's the relationships we've built that have allowed us to exceed expectations in multiple categories.

We achieved the highest satisfaction ratings from customers by making their questions and concerns our greatest priority.

Our Sales, Service, and Parts teams are factory trained to provide you with arguably the best customer experience in the industry. All Sales and Service representatives have met the certification criteria required to ensure they are always an effective resource for you.

We are honored to receive the award, and we know we owe that distinction to our customers. Whether it's a service visit or you're interested in acquiring a Volvo, we look forward to seeing you!

Kline Volvo Cars of Maplewood is proud to announce the we have been awarded this prestigious honor for 10 of the last 11 years (2020, 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011, 2010).
DealerRater Dealer of the Year & Consumer Satisfaction Award
 
Kline Volvo of Maplewood Snags 2021 DealerRater Consumer Satisfaction Award for Outstanding Customer Experience and Dealer of the Year Award Recognized for Top-tier Reviews from Car Shoppers across the U.S., Kline Volvo of Maplewood Has Made a Habit of Exceeding Expectations

Kline Volvo of Maplewood was awarded a 2021 Consumer Satisfaction Award, as well as the 2021 DealerRater Volvo Dealer of the Year Award in Minnesota, by DealerRater - a leading car dealer review and reputation management platform and company of Cars.com Inc. (NYSE: CARS). Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service as rated by online reviews.  

"More than one million car shoppers wrote a review on DealerRater.com in 2020, recognizing those dealerships that strived for an outstanding customer experience, and Kline Volvo of Maplewood stood out among peers in Minnesota," said DealerRater General Manager Jamie Oldershaw. "In today's stay-at-home economy it is critical for dealerships to deliver customer experiences that meet shifting shopper expectations and Kline Volvo of Maplewood provided superior customer service in 2020."

Kline Volvo Cars is proud to have been awarded the DealerRater Consumer Satisfaction Award and Dealer of the Year award every year since 2016!
J.D. Power Dealer of Excellence Award
 
The J.D. Power Dealer of Excellence Program reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today's consumer expectations. 
Not all dealerships can qualify. Those that do must pass a three-step process:
First, J.D. Power uses feedback from more than 25,000 consumers like you to limit the percentage of eligible dealerships by brand. In other words, we consider proportionally more dealerships from top-performing brands for Dealer of Excellence.
Second, interested dealerships must rank among their brand's top performers in key customer satisfaction areas consistent with measurements found in J.D. Power's Sales Satisfaction Index (SSI) StudySM.
Finally, qualifying dealers must pass a dealership audit and show they meet or exceed J.D. Power sales best practices. Those best practices include, but are not limited to:
    • Listing vehicle inventory and pricing on the dealership website
    • Negotiating in an efficient and transparent manner
    • Offering a fair trade-in value
    • Presenting a clear and easy-to-understand F&I product menu
When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional customer experience as they are to selling a vehicle.

J.D. Power 2021 Dealer of Excellence Program recognition is based on individual dealer sales satisfaction research results and successfully passing a J.D. Power audit of dealership sales practices. For more information visit jdpower.com/DOE.

 Kline Volvo Cars is proud to have been awarded the J.D. Power Dealer of Excellence Award in 2019 & 2021!